Privacy Policy
At DevNetixByte, we believe transparency about data handling isn't just good practice—it's essential for building trust. This policy explains how we collect, use, and protect your information when you work with us or visit our website. We've written this in plain English because privacy shouldn't require a law degree to understand.
Information We Collect
We collect information in two main ways: what you share directly with us and what we observe about how you use our services. When you reach out for performance testing or optimization services, we'll ask for basic contact details and information about your technical environment.
- Contact information including name, email address, phone number, and company details
- Technical specifications of systems we're testing or optimizing
- Website analytics data when you visit devnetix-byte.com
- Communication records from emails, calls, and project discussions
- Performance data and test results generated during our work
Important: We only collect information that's necessary for providing our services effectively. We don't gather personal data for marketing to third parties or for purposes unrelated to your project needs.
How We Use Your Information
Your information serves specific purposes related to delivering quality IT services. We use it to understand your technical requirements, communicate about project progress, and improve our testing methodologies based on real-world scenarios.
Primary Uses
- Conducting performance tests and system optimization work
- Communicating project updates and technical recommendations
- Generating reports and documentation for your systems
- Providing ongoing support and maintenance services
- Improving our testing tools and methodologies
We don't use your information for automated decision-making that could significantly impact you. All recommendations and technical decisions involve human expertise and consideration of your specific business context.
Information Sharing and Disclosure
We keep your information within our team unless sharing is necessary for service delivery or required by law. When we do share information, it's always with your knowledge and for legitimate business purposes.
Service Providers
We may share technical data with cloud hosting providers or specialized testing tools when necessary for your project.
Legal Requirements
We'll disclose information if required by Taiwanese law or to protect our legal rights and those of our clients.
Business Transfers
If DevNetixByte is acquired or merged, your information may transfer to the new entity under similar privacy protections.
We never sell personal information to data brokers or use it for advertising purposes unrelated to our IT services. Your technical data and business information stay confidential according to our service agreements.
Your Rights and Choices
You have significant control over your personal information. These rights apply whether you're a current client, past client, or website visitor. We've designed straightforward processes for exercising these rights.
Access Your Data
Request a copy of all personal information we have about you, including project data and communication records.
Correct Information
Ask us to fix inaccurate or incomplete information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Restrict Processing
Limit how we use your information while maintaining necessary business records.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Opt-Out
Stop receiving non-essential communications while maintaining project-related updates.
To exercise any of these rights, contact us at info@devnetix-byte.com with your specific request. We'll respond within 30 days and verify your identity before processing requests that involve sensitive information.
Data Security and Protection
Protecting your information is fundamental to our business. We use industry-standard security measures and regularly update our practices based on evolving threats and best practices in cybersecurity.
Security Measures
- Encrypted data transmission using TLS 1.3 for all client communications
- Secure cloud storage with encryption at rest and in transit
- Access controls limiting information to authorized team members only
- Regular security audits and vulnerability assessments
- Employee training on data protection and security protocols
- Incident response procedures for potential security breaches
While we implement strong security measures, no system is completely immune to threats. In the unlikely event of a security incident affecting your information, we'll notify you promptly and take immediate steps to minimize any potential impact.
Data Retention and Deletion
We keep your information only as long as necessary for business purposes, legal requirements, or legitimate interests. Different types of data have different retention periods based on their purpose and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact Information | 5 years after last contact | Business relationship records |
| Project Data | 7 years | Technical documentation and warranties |
| Financial Records | 7 years | Tax and regulatory requirements |
| Website Analytics | 2 years | Performance improvement insights |
| Communication Logs | 3 years | Service quality and dispute resolution |
You can request earlier deletion of your information, though we may need to retain some records for legal compliance. We automatically review and purge outdated information according to our data lifecycle policies.
International Data Transfers
Our primary operations are based in Taiwan, but we may transfer your information to other countries for specific technical or business purposes. When we do, we ensure appropriate safeguards are in place to protect your privacy rights.
For cloud services and specialized testing tools, your data might be processed in data centers located in countries with different privacy laws than Taiwan. We only work with providers that maintain equivalent security standards and privacy protections.
Cross-Border Safeguards: We use contractual clauses, adequacy decisions, and other approved transfer mechanisms to ensure your information receives consistent protection regardless of where it's processed.
Cookies and Website Analytics
Our website uses cookies and similar technologies to understand how visitors interact with our content and to improve site performance. We use this information to make our website more useful and relevant for potential clients.
Cookie Categories
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and improve your experience
You can control cookie settings through your browser preferences. Disabling certain cookies might limit some website features, but won't prevent you from contacting us or learning about our services.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.
Minor updates for clarity or accuracy may be made without specific notification, but we'll always update the "last modified" date at the top of this policy. We encourage you to review this policy periodically, especially before starting new projects with us.
Contact Us About Privacy
Have questions about how we handle your information? Want to exercise your privacy rights? We're here to help.
Email:
info@devnetix-byte.com
Phone: +88677517129
Address: No. 581號, Jianxing Rd, North District,
Taichung City, Taiwan 404
We respond to privacy inquiries within 48 hours and work to resolve any concerns promptly and transparently.